FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are usually processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. The clock must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your wall clocks silent?
Yes. Most of our clocks feature a silent sweep movement, so they run quietly without the annoying ticking sound — perfect for bedrooms, offices, and living rooms.
6. What materials are your clocks made from?
We use premium materials including wood, metal, glass, and high-quality plastic, depending on the style. Material details are clearly listed on each product page.
7. Do the clocks require batteries?
Yes. Most models use 1× AA battery (not included). Battery-operated clocks provide reliable, accurate timekeeping.
8. Are the clocks easy to hang?
Yes. All clocks come with pre-installed hooks or mounting hardware on the back for easy installation. Clear instructions are included.
9. What sizes do you offer?
We offer a wide range of sizes from small decorative clocks (8–10 inches) to large statement pieces (24–36 inches). Exact dimensions are listed on every product page.
10. Are the colors and designs accurate to the pictures?
We make every effort to display accurate colors and details. Slight variations may occur due to different monitor settings. Each product has multiple high-resolution photos.
11. Do you ship internationally?
Currently, we only ship within the United States.
12. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
13. What if my clock arrives damaged?
Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.
14. Can the clocks be used outdoors?
Our clocks are designed for indoor use. We do not recommend placing them in outdoor areas exposed to direct weather.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.